Privacy Policy

Under POPIA, the entity responsible for processing your personal information is:

Nactor Aluminium is a sole proprietorship operating in the aluminium fabrication and repair industry, serving residential and commercial customers across Randburg, East Rand and Roodepoort.

We only collect the personal information that is necessary to provide our sliding door repair service. This includes:

We do not collect sensitive personal information such as identity numbers, financial details, health information, race, religion or biometric data.

We do not use cookies, tracking pixels or any form of behavioural analytics on our website.

Your personal information is collected and used exclusively for the following purposes:

• To respond to your repair request and arrange an onsite assessment
• To provide you with a quote for the repair work
• To schedule and confirm the repair appointment
• To follow up after the repair to confirm your satisfaction
• To contact you in connection with your 2-year workmanship guarantee
• To maintain a record of work completed at your property

We will never use your information for unsolicited marketing, and we will never sell, rent, trade or share your personal information with any third party for their own commercial purposes.

Nactor Aluminium is a sole proprietorship. Your personal information is accessed only by the business owner for the purposes stated in this policy.

We do not employ third-party data processors, marketing agencies or subcontractors who would have access to your personal information.

Your information may only be disclosed to a third party in the following limited circumstances:

• Legal obligation: Where we are required by law, a court order or a lawful instruction from a government authority to disclose your information.
• Protection of rights: Where disclosure is necessary to protect the rights, property or safety of Nactor Aluminium or a member of the public.

In all other circumstances, your personal information remains with Nactor Aluminium and is used only to service your repair request.

We take reasonable and appropriate measures to protect your personal information from unauthorised access, loss, misuse or alteration. These measures include:

• WhatsApp conversations are stored on a private, password-protected device accessible only to the business owner
• Repair request submissions are received via a secure website form and are not stored in a publicly accessible database
• No physical files or printed records containing your personal information are left unsecured

While we implement reasonable security measures, please note that no method of electronic communication or storage is completely secure. We cannot guarantee absolute security, but we commit to notifying you promptly if we become aware of any breach that affects your personal information.

We retain your personal information only for as long as is reasonably necessary for the purposes for which it was collected:

• Active repair records — retained for the duration of your 2-year workmanship guarantee period from the date of repair
• WhatsApp conversations — retained for a reasonable period to support any guarantee claims or disputes
• Enquiries that did not proceed to a repair — deleted or anonymised within 6 months of the last communication

Once your information is no longer needed, we will take reasonable steps to delete or de-identify it.

As a data subject under POPIA, you have the following rights regarding your personal information held by Nactor Aluminium:

• Right of access — You may request confirmation of whether we hold your personal information and request a copy of that information.
• Right to correction — You may request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to deletion — You may request that we delete your personal information where we no longer have a lawful basis or legitimate need to retain it.
• Right to object — You may object to the processing of your personal information in certain circumstances.
• Right to lodge a complaint — You have the right to lodge a complaint with the Information Regulator of South Africa if you believe your rights under POPIA have been violated.

To exercise any of these rights, please contact us directly:

We will respond to all requests within 30 days of receipt, as required by POPIA.

If you are not satisfied with how we have handled your personal information or responded to your request, you have the right to lodge a complaint with the Information Regulator of South Africa, the independent body established under POPIA:

A significant portion of our customer communication takes place via WhatsApp. When you initiate contact with Nactor Aluminium via WhatsApp, please be aware that:

• WhatsApp is operated by Meta Platforms, Inc., which has its own privacy policy and terms of service. We are not responsible for how WhatsApp or Meta processes your data on their platform.
• The content of your WhatsApp messages to us — including photos and descriptions of your repair issue — is treated as personal information under this policy.
• We do not share the content of your WhatsApp messages with any third parties except as stated in Section 4 of this policy.

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or the services we offer. The most current version of this policy will always be available at nactoraluminium.co.za/privacy-policy-2/.

The Last Updated date at the top of this page indicates when the most recent changes were made. We encourage you to review this policy periodically.

If you have any questions, concerns or requests relating to this Privacy Policy or the way we handle your personal information, please contact us directly. We are committed to resolving any concerns promptly and transparently.